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About the Ombudsman

The PHSO is the final stage for complaints about the NHS in England and public services delivered by the UK Government.

The Ombudsman looks into complaints when someone believes there has been injustice or hardship because an organisation has not acted properly or fairly, or has given a poor service and not put things right. The service it provides is free for everyone.

Find out more about how PHSO deals with complaints.

If the PHSO decides that an organisation has got things wrong, it may make recommendations for them to put it right.  This can include explanations, apologies and recommendations for the service to learn and improve.

Find out how the Ombudsman’s casework makes a difference.

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