Non-Executive and Executive Recruitment

Board Profiles

Executive Chair,

Rob Behrens, CBE

Rob Behrens was appointed as Parliamentary and Health Service Ombudsman and Chair of the organisation on 6 April 2017.

He has considerable experience of investigating allegations of public service failure and, as a result, bringing redress to service users. His previous roles include Complaints Commissioner at the Bar Standards Board and Independent Adjudicator for Higher Education (Office of the Independent Adjudicator) in England and Wales.

Rob transformed the Office of the Independent Adjudicator into an outstanding ombudsman service by focusing on promoting best practice and providing a more efficient and effective service to complainants.

Following this he became Visiting Professor at the University College London Institute for Education and also Chair of the European Network of Ombudsmen in Higher Education. Rob was made a CBE for ‘services to higher education’ in the New Year’s Honours List, December 2015.

Non-Executive Director,

Elisabeth Davies

Elisabeth Davies' career, combining professional and voluntary commitments, has centred on consumer engagement and a deep-seated belief in developing services that are truly consumer-focused. She has worked across the charitable and public sectors with a particular focus on the needs of health and social care users.

She is currently Deputy Chief Executive at Arthritis Care and Chair of the Patient and Carer Network at the Royal College of Physicians . Former roles include Consultant at Carers UK and Director of Partner Relations at Age UK and as Deputy Chair of Wandsworth Primary Care Trust. Elisabeth is also currently the Chair and a founding member of the Legal Services Consumer Panel.

Dedicated to improving access to justice she has worked across the advice giving sector where she was previously Director of Policy and Development at the Refugee Council and is a former Trustee of the Immigration Advisory Service.

Non-Executive Director,

Alan Graham

Alan Graham, MBE, joined the Board’s non-executive members in 2015-16, bringing over 40 years’experience working in the financial sector on three continents. Alan retired as a main board director of Rothschilds Bank in 2004 and now holds a variety of non-executive and trustee roles in the public, private and voluntary sectors, contributing his expertise in audit policy and practice, accounting and financial regulation, corporate governance, risk and assurance management, and strategic planning.

Alan is currently a director of Charity Bank and chairman of its Audit, Risk and Compliance Committee (in respect of which he is approved by the Financial Conduct Authority and Prudential Regulation Authority), a non-executive board member and chairman of the Audit Committee of the Insolvency Service, and a member of the Football Association’s National Anti- Discrimination Chairmans’ Panel. Alan was awarded an MBE in 2011 in recognition of his services to the voluntary sector. He chairs PHSO’s Audit Committee.

Non-Executive Director,

Mick King

Mick King was appointed Local Government and Social Care Ombudsman for England in January 2017. Mick has served as Deputy Local Government Ombudsman since 2004 and was, most recently, the Chief Executive Officer, Accounting Officer, and Secretary to the Commission for Local Administration in England. Before joining the ombudsman sector he worked for 15 years in a range of consumer and public protection roles, including as the Chief Trading Standards Officer for Northumberland County Council.

At the LGO, Mick has been responsible for expanding the Ombudsman’s role to cover all types of adult social care services in both the public and private sectors, as well as leading significant business transformation to streamline the Ombudsman’s operations and improve public access and accountability.

Non-Executive Director,

Ruth Sawtell

Ruth Sawtell has considerable experience as a board member in organisations that handle complaints, in both the health and consumer sectors. She is currently a board member at Phone-paid Services Authority, the regulator of payments by phone, where she was previously an independent member of the appeals panel.

She is also a board member of the Independent Press Standards Organisation. Ruth recently completed a six year tenure as a council member at the Advertising Standards Authority, where she was deputy chair. Previously, she acted as an adjudication panel member, a lay council member and chair of the Audit Committee at the Nursing and Midwifery Council. Before this, Ruth was a non-executive director at Hertfordshire Partnership University NHS Foundation Trust, where she also adjudicated on patient detentions under the Mental Health Act.

Non-Executive Director,

Sir Jon Shortridge, KCB

Sir Jon Shortridge, KCB, is an experienced public servant and was Permanent Secretary in Wales between 1999 and 2008. From 2010 to 2016 he was chair of Volunteering Matters, formerly Community Service Volunteers and the largest volunteering charity in the UK, and from 2012 to 2015 chair and chancellor of Glyndwr University.

He is an advisory member of the Commission for Local Government in England and is chair of its Audit Committee. Sir Jon also chaired the Parliamentary and Health Service Ombudsman Audit Committee throughout 2015-16.

Non-Executive Director,

Dr Julia Tabreham

Dr Julia Tabreham has worked in the third sector for 23 years after an early career in banking. In 1992, she established the Carers Federation, which delivers a range of advice and support services to carers and organisations in< the healthcare sector. These have included the Independent Complaints Advocacy Service, patient and public involvement forums and most recently HealthWatch Pathfinders and HealthWatch Local.

She also serves on the National Institute for Health and Care Excellence Guideline Development Group for mental health in the criminal justice system, and has been a non-executive director in the NHS for 16 years.

Non-Executive Director,

Helen Walley

Helen Walley trained as a nurse and has had a long career in the NHS in both primary care and hospitals. She was Chief Executive at the Mayday Hospital (now the Croydon University Hospital) for three years, and before that she ran Wandsworth Primary Care Trust. She was Chief Executive Officer of Wandsworth Primary Care Trust and its predecessor organisation South West London Community Trust.

Chief Executive Officer and Deputy Ombudsman,

Amanda Campbell

Amanda Campbell is Chief Executive Officer and Deputy Ombudsman at the Parliamentary and Health Service Ombudsman. Amanda joined the PHSO in October 2016 from the Home Office, where she held various senior leadership positions including Director General of Immigration Enforcement, Chief Operating Officer of Border Force, and Director of Leadership and Learning.

She was also previously a Non-Executive Director for Central & North West London NHS Foundation Trust, where she was a member of the Performance and Quality Committee and Chair of the Informatics Committee. Amanda is currently a Non-Executive Director of ABTA, the UK association of travel agents and tour operators.

Executive Director of Finance and Governance,

Gill Kilpatrick

Gill Kilpatrick, Executive Director of Finance and Governance, joined the organisation and its Board on 1 May 2015. A qualified accountant with 25 years’ experience of financial management, she has worked in a number of financial roles across local government, including four years as County Treasurer for Lancashire County Council and Lancashire County Pension Fund. She succeeded Mike Procter, who left the organisation on 1 July 2015.

Executive Director of Operations and Investigations,

Rebecca Marsh

Rebecca Marsh, who joined as interim Executive Director of Operations and Investigations in August 2015, was made permanent in her role on 16 November 2015 and formally joined the Board. Rebecca was an Independent Police Complaints Commissioner for ten years and as such has a wealth of complaints handling experience. She also previously held a number of non-executive roles.

Executive Director for External Affairs and Insight,

Alex Robertson

Alex Robertson is the Executive Director for External Affairs and Insight responsible for making sure that we use the insights from our casework to improve public services, as well as overseeing our internal and external communications. He joined the organisation from the Electoral Commission in July 2016 shortly after the EU referendum which he was responsible for delivering as the organisation’s Programme Director. He held a similar role for the Scottish referendum (September 2014) and in his permanent role as Communications Director oversaw multi-million pound campaigns to promote voter registration. Before joining the Electoral Commission Alex held senior policy and communication positions at the Catholic Agency for Overseas Development (CAFOD) and Transport for London. He is a governor and Chair of the Resources Committee at his local school in Harpenden.


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